Privacy Policy

KEEP Labs Inc. (“KLI”) wants to protect your right to privacy and clearly explain how we collect and process your information. As a user or customer of KLI’s products, services and/or websites, we may become exposed to your personal information. We have developed this privacy policy to help protect your privacy rights and the information you provide to us. 

This privacy policy outlines how we will protect your information and describes how we may use and share it. This privacy policy applies to “users” and “customers” (or “you”) of KLI - that is, anyone interacting with, using or subscribing to any product or service of KLI (such as purchasers of KLI products and services, websites users, app users, subscribers to email, etc.).

This privacy policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.
This policy describes the following practices:
  • Collecting information
  • Sharing your personal information
  • Maintaining your personal information
  • GDPR Compliance
  • Your Rights
This privacy policy may change from time to time to reflect KLI’s internal needs, customer feedback, or changes in applicable privacy legislation. KLI will post all such changes on our website, so please visit this page regularly.

NOTE: KLI products and services are not intended to be used or sold to anyone under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website directed to children under the age of 18. We will not accept product orders from individuals that we know to be children and will remove and/or delete any personal information we believe was submitted by any child under the age of 18.

In order to order products from KLI or to obtain services from KLI relating to such products, you may be required to provide specific information about yourself, such as your name, address, telephone number and e-mail address. We will inform you when we need information that personally identifies you, and we will keep this information in strict confidence. Additionally, you may, on occasion, voluntarily provide KLI with information that can be classified as personal information – all such personal information will be stored and maintained in accordance with this privacy policy.

We collect information about you in the following ways:

As part of your purchase of KLI's products and/or services
We will require your name, address, telephone number, certain financial account or credit card information, and potentially other information of which we will inform you in advance, for billing, shipping and payment purposes. This information is kept confidential and stored securely by KLI and/or its payment provider.

Automatically by KLI’s software and services
KLI’s software and services may contain features that automatically collect information from users, such as location of KLI products, usage statistics and other tracking information. Although this information will not identify you personally, it nevertheless provides certain information about you, and we therefore treat it as personal information. Additionally, use of KLI’s website and/or products may result in the collection of technical information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, data related to software applications used with KLI’s products, and sometimes a "cookie" (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and products.

As part of your use of KLI's website
You may have the ability to post information on KLI’s website, such as comments and opinions. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and KLI will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, KLI will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information.

You contact KLI directly
Customers and business partners often contact us directly. When you contact any KLI employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.

You respond to communications from KLI
From time to time, KLI may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.

Your information is obtained through a third party
Occasionally, KLI will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.

Third party collection of your information
Certain KLI products and services are intended to be used in conjunction with third party hardware and software. These third parties could collect information from you through the use of websites or other methods while you are using KLI products and/or services. Third party hardware and software products or services accessed by using, or used in conjunction with, KLI products and/or services are not owned or controlled by KLI, and are governed by the third party’s terms and conditions and/or privacy policy. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.

Subject to any exceptions stated above in the collection of information section, should KLI collect any of your personal information, we will follow these practices regarding the distribution of that information.

Your personal information is protected
KLI uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it, and KLI takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.

KLI only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or, to the limited extent possible, manage our internal business operations. 

Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, KLI will abide by those restrictions (subject to the consent exceptions listed below). For example, your credit card or financial information will only be used to bill you for the products and services that you have ordered and/or authorized, as applicable.

KLI may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of KLI’s products, services, customer sectors and/or usage patterns.

We only share your information with your consent
KLI provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.

In a few situations, KLI may be required to disclose your information without your prior consent. For example, KLI may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
  • comply with law or legal process
  • protect and defend our rights and property, or the rights and property of a third party
  • protect against misuse or unauthorized use of any of KLI’s products, services, or other proprietary materials
  • protect the personal safety of any person
  • allow for a change of ownership of KLI and associated transfer of all personal information to the new owner of KLI – this does not affect the protection of your information under this Privacy Policy

KLI will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.

Additionally, the nature of KLI products and services provided may require the use of certain information to allow KLI products and services to operate with third party products and services. Your personal information will only be used to the limited extent necessary to facilitate such operation, and may include the following uses:

  • to allow third party suppliers, vendors, contractors and other parties to provide products and services to us or to you, or to act on our behalf (this may include, without limitation, our authorization of such third parties to email our users regarding updates, surveys and other inquiries regarding our or their products and services); and
  • to allow for audits and surveys to, among other things, understand their experience with KLI products and services.

KLI has established the following practices regarding the maintenance of your personal information.

You can request access to your personal information at any time
If, for any reason, you wish to review your personal information that KLI has in its possession, you can contact KLI and someone from our privacy team will provide you with all your personal information that KLI has on file.

You can request changes to your personal information at any time
Sometimes, it will be necessary for you to update your personal information KLI has on file; for instance, up-to-date information is required if you wish to continue to obtain notifications of product recalls or warranty changes. If you wish to make any changes or corrections to your personal information that cannot be done yourself through your personal settings, please contact our privacy team (at who will implement the changes. This will help us ensure our records are always up-to-date.

You can opt out of communications at any time
Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from KLI. In some cases, you may do so simply by changing the preferences in the software application through which KLI provides the services.

If you do choose to opt out of communications respecting products and services provided by KLI, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. KLI will not have any liability to you for your loss of those benefits or any negative effects respecting your use of KLI’s products and/or services.

You can request that your personal information be destroyed at any time
A situation may arise where you desire to have all of your personal information that is contained in KLI’s records deleted or destroyed. If this is what you wish, please contact our privacy team (at who will take care of removing your personal information from all of KLI’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.

The GDPR is a European Union data privacy law that is currently in effect. KLI is GDPR compliant and we allow our customers to control their data.

Under GDPR, it is necessary for us to provide our customers with the following information.

Information we collect:
  • Logging Data: As most websites and services delivered over the internet, our servers may collect information when you access or use KLI products and/or services (including mobile applications) and record it in the form of log files. The logged data may include your IP address, the date and time the services were used, information about system configuration and plug-ins installed, system preferences and cookie data.
  • Device information: KLI may collect information about devices used while accessing the services provided by KLI. The information collected may include the location of the device, the type of the device, the operating system used, device settings, application IDs, unique device identifiers and crash logs.
  • Cookie Policy: KLI uses cookies and similar technologies in our websites/services that help us collect other useful information. These websites and services may also include other tracking technologies of third-parties, which may collect other information about you via the websites and services used.
How we use the above information:
  • To provide, update, maintain and protect our services, websites and business. This includes use of information to prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities.
  • As required by applicable law, legal process or regulation.
  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your information to respond.
  • To develop, troubleshoot and provide solutions to your requests, and additional features. We strive to constantly improve KLI based on customer feedback. For example, we may consult device usage logs to troubleshoot a reported error.
  • We may send you technical, administrative emails and other types of communication as part of our services. We may contact you to inform you about changes to our services and service-related notices, which you may opt-out of. Additionally, we may periodically send emails about new product features and promotions, which you may opt-out of.

Individuals located in the European Economic Area have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to information, as well as seek to update, delete or correct the information.

Opt-out from data collection
Under the GDPR, you have the right to opt-out from data collection and you can do this by sending an email to our privacy team (at, with your registered e-mail ID.

KLI welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require. Please contact our privacy team at

This privacy policy supplements any agreements you already have with KEEP Labs Inc., such as the website terms and conditions, and any other agreement. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using KLI’s website, products, software and services, you are consenting to the collection and use of your personal information by KEEP Labs Inc. in accordance with this privacy policy. This policy was written in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).