Shipping and Refunds
Shipping varies by region. Taxes and shipping costs are not included in the prices and will be applied upon checkout. You will not have to pay duties.
We currently ship to the United States, Canada, United Kingdom, EU, Australia.
Due to unexpected delays and issues beyond our control, it may result in shipment of products being delayed or cancelled. We are not able to commit to a fixed shipping or delivery date.
We communicate regular product and delivery updates. You will receive a shipping notification when your order is fulfilled.
The following describes the refund policy of KEEP Labs Inc. (“KLI”) in connection with any purchase of products from KLI by you (meaning you as an individual, if acting on your own behalf, or the company that you represent, if acting on behalf of such company) through KLI’s website.
KLI reserves the right to reject or cancel your purchase for any reason. If KLI does so, KLI will refund your payment by the same payment method with which you used to make it or such other method chosen by KLI in its sole and reasonable discretion.
You will not be able to cancel your purchase that has previously been accepted by KLI without the prior written agreement of KLI.
Notwithstanding the above, if KLI determines that it cannot deliver any product you purchased, you will receive an email from KLI at your registered email address informing you that your purchase has been cancelled and the total payment made by you less any transaction fees will be refunded by the same payment method with which you used to make it or such other method chosen by KLI in its sole and reasonable discretion.
In addition, the products sold by KLI, or any of its or their officers, directors, shareholders, agents, employees, representatives, or affiliates (collectively the “Seller”) are covered under normal use and service by a warranty to the original purchaser (the “Buyer”) only covering defects in materials and/or workmanship for a period of one (1) year from the date of original purchase. In the event a product is proven during this period to be defective in materials or workmanship (in the Seller’s sole discretion), the defective product shall be repaired or replaced with a new or refurbished product of the same specifications as the original, at the Seller’s option. Such repair or replacement of any defective product shall constitute a fulfillment of all liabilities, and shall be the Buyer’s exclusive remedy, with respect to such product. Under no circumstances will credit be allowed for unauthorized work on any product. To exercise its exclusive remedy provided herein, the Buyer must promptly notify the Seller in writing of any claimed product defect within seven (7) days of the appearance thereof. If the Seller repairs or replaces any product for which a claim has been made, the Seller will ship such replacement or repaired product to the Buyer within fourteen (14) days after receiving the allegedly defective product. Any product replaced hereunder shall become the sole and exclusive property of the Seller. Unless otherwise specified, the Seller shall bear the cost and risk of transport of replacement or repaired products provided by the Seller. The Seller, in its sole discretion, may hire, contract, or sub-contract with third parties to provide some or all warranty repair work and related services.
If you have any questions or inquiries regarding this refund policy, please contact KLI at firstname.lastname@example.org.