Effective Date: April 2025
Welcome to KAI – AI Medication Coach (the “App”), a mobile and web application provided by KEEP Labs Inc. (“KEEP”, “we”, “our”, or “us”). These Terms & Conditions (the “Terms”) govern your access to and use of the App and any related services (collectively, the “Services”). Please read them carefully. By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
1. Acceptance of Terms
By creating an account, clicking “I Agree,” or otherwise accessing the Services, you acknowledge that you have read, understood, and accepted these Terms as well as our Privacy Policy, which is incorporated by reference.
2. Eligibility
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use the Services. If you are using the Services on behalf of a minor or another individual, you represent that you have the legal authority to do so.
3. Description of Service
KAI provides personalized medication‑management tools, symptom tracking, habit‑building guidance, and related insights designed to help users follow their treatment plans. KAI is not a medical device and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding any medical questions.
4. Not Medical Advice; No Emergency Use
Content in the App is for informational and habit‑support purposes only. The Services are not intended for emergency or life‑critical situations. If you experience a medical emergency, call emergency services immediately.
5. User Obligations
- Accurate Information. You agree to provide true, current, and complete information while using the App and to keep it up to date.
- Device Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
- Lawful Use. You agree not to use the Services for any illegal, harmful, or unauthorized purpose or in any way that could impair the functioning of the Services.
6. Privacy & Data Protection
We handle personal and health‑related information in accordance with our Privacy Policy and applicable data‑protection laws, including HIPAA (U.S.) and PIPEDA (Canada), where applicable.
7. License
We grant you a limited, revocable, non‑exclusive, non‑transferable license to download, install, and use the App solely for personal, non‑commercial purposes, subject to these Terms.
8. Intellectual Property
All content, trademarks, logos, and software related to the Services are owned by Keep or its licensors and are protected by intellectual‑property laws. No rights are granted except as expressly set forth in these Terms.
9. Prohibited Conduct
You agree not to:
- Reverse engineer, decompile, or disassemble any part of the App;
- Interfere with or disrupt the Services or servers/networks connected to the Services;
- Upload viruses or malicious code;
- Use automated scripts to collect information from the Services;
- Impersonate any person or entity or misrepresent your affiliation.
10. Third‑Party Services & Links
The App may contain links to third‑party websites or integrate with third‑party services. We do not control or endorse these parties and are not responsible for their content or practices.
11. Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Keep disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Services will be uninterrupted, error‑free, or secure.
12. Limitation of Liability
To the maximum extent permitted by law, Keep and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Services.
13. Indemnification
You agree to indemnify and hold harmless Keep and its affiliates from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or violation of these Terms.
14. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users or us. Upon termination, all licenses granted to you will immediately cease.
15. Changes to the Services or Terms
We may modify the Services or these Terms at any time. Material changes will be communicated via the App or email. Continued use after changes become effective constitutes acceptance of the revised Terms.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict‑of‑law principles. Any disputes shall be resolved exclusively in the courts located in Toronto, Ontario, unless otherwise required by applicable consumer‑protection laws.
17. Severability
If any provision of these Terms is held unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Us
If you have questions about these Terms or the Services, please contact us at:
KEEP Labs Inc.
Email: support@discoverkeep.com
